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Hi, This issue can be caused if any of the following situations exist: The currently loaded USB driver has become unstable or corrupt Your PC requires an update for issues that may conflict with a USB external hard drive and Windows Windows may be missing other important updates hardware or software issues Your USB controllers may have become unstable or corrupt Your external drive may be entering selective suspend Your PC motherboard may need updated drivers 1. Were there any recent changes made to the computer prior to the issue? I would suggest you to follow the steps provided and later update us on the status of the issue. Method 1: Try connecting the device in different USB port and check the issue persists. Method 2: Try to run the hardware troubleshooter and check what the issue is and fix it accordingly.

Follow the link given below open hardware troubleshooter. Method 3: Error: “USB Device not recognized” when you try to access a USB external hard drive.

For any Windows related issues please feel free to contact us and we will be glad to help.

You can use DriverTuner to download and update almost any device drivers from any manufacturers such as TrekStor. Jamstix Seriale. DriverTuner contains device drivers we collected from the official website of manufacturers. You may download these drivers from respective manufactures' website for free. Based on a huge and comprehensive database with more than 13,000,000 driver entries, DriverTuner supports drivers for almost all major computer hardware and device manufacturers such as Dell, HP, Lenovo, Samsung, Toshiba, TrekStor, Nvidia, Intel, Realtek, Brother, EPSON, Compaq, Gateway, and so on.